TERMS OF SERVICE
SELF-SERVICE
NO REFUNDS, NO EXCHANGES
While our team works hard to provide a spotlessly clean store for all of our guests, Laundry Guys is not responsible for any self-service customer laundry.
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We are not responsible for lost, stolen, or damaged articles.
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Please check all machines before use and after each use.
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Notify us immediately if a machine is damaged and do not use it.
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We do not allow washing any items that have flammable solvents on them. This includes but is not limited to: Paint Thinner, Gasoline, Motor Oil, Cooking Oil, Alcohol, etc.
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We do not allow washing any items infested with parasites or insects in our facility.
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No dyeing of clothing is allowed.
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Please supervise your children. Do not allow them to play with laundry carts, sit on folding tables, sit in laundry carts, or be unattended at any time during your visit.
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Please remove your clothes promptly.
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Have questions? Ask one of our friendly attendants for assistance!
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We reserve the right to refuse service and/or refuse cleaning any item at our discretion.
Thank you for your business!
FULL-SERVICE
NO REFUNDS, NO EXCHANGES
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes, which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, shrinkage, or against damage to weak and tender fabrics, nor do we guarantee the removal of stains.
Although, we try as hard as possible to track such items, we are not responsible for loose items in pockets or bundles of garments (i.e. jewelry, watches, cash). We request that customers empty pockets before drop-off as we cannot be held responsible for damage to your garments from items left in pockets (lipstick, gum, pens, etc.). Laundry Guys liability with respect to any damaged items shall not exceed ten (10) times our charge regardless of brand or condition.
Laundry Guys will not be responsible for any compensation beyond $100.00. Any single item will not be valued beyond $25.00 for reimbursement.
Please report any missing items or damage from your order to
wash@laundryguyssocal.com within 24 hours of pick-up. Laundry Guys is not responsible for any missing or damaged items after this time.
When utilizing our Curbside Service, please note we do not inspect, count, or verify condition of any items in your order. As a result, we are not responsible for any damage or issues that may occur with your items. By utilizing our curbside service, you agree to these terms and attest all items provided to us are in washable condition.
We reserve the right to refuse service and/or refuse cleaning any item at our discretion.
Thank you for your business!